Imprivata Password Reset Troubleshooting

One commonly overlooked but absolutely critical piece of an Imprivata implementation is the ability to reset active directory passwords, expired or otherwise. It’s one of those things that tends to fade into the background in the midst of other pursuits and resolutions, but if it isn’t accounted for, it can cripple an entire environment. As soon as users’ passwords start expiring, and they are told they need to reset them before they can login, an incomplete or incorrect configuration on the appliance can result in users getting completely locked out of their desktops, relegating them to downtime procedures or worse.

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